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Customers

The Customers page displays all store customers who have placed orders or created accounts. View customer contact information, order history, and total spending.

Requirements​

  • PHP 8.3.0+
  • Joomla 6.x
  • J2Commerce 6.x

Locating Customers​

Customers are managed from the J2Commerce Dashboard.

There are two ways you can access the customers.

Option A: Go to the J2Commerce icon at the top right corner -> Sales -> Customers

Option B: Go to Components on the left sidebar -> J2Commerce -> Dashboard -> Sales -> Customers

Customers List View​

The customers list displays customer information aggregated from orders and addresses:

Name: Customer full name (first name + last name)

Email: Customer email address

Address: Customer address

City: Customer city

Country: Customer country

Zone: Customer Zone

Telephone: Primary phone number

Orders: The number of orders the customer has had

Customer Information Source​

J2Commerce builds the customer list from:

  • Order billing addresses
  • Order shipping addresses
  • Registered Joomla user accounts

Customers are grouped by email address — if the same email appears in multiple orders, they are shown as a single customer entry.

Filter Options​

Search: Search by name, email, company, or city

Country: Filter customers by country

Customer Detail View​

Click on a customer's name to view their details:

Customer Details Tab​

First Name: Customer first name

Last Name: Customer last name

Email: Customer email address

Company: Company name (if applicable)

Address Information Tab​

Phone 1: Primary phone number

Phone 2: Secondary phone number

Address Line 1: Street address

Address Line 2: Additional address info

City: City/town

Postcode: Postal/ZIP code

Country: Country

Zone/State: State/province

Search for a Customer​

  1. Use the Search field in the filter bar.
  2. Enter a name, email, company name, or city.

Filter by Country​

  • Click the Country dropdown.

  • Select one or more countries.

  • The list updates automatically.

  • Or you can organize them in alphabetical order

Understanding Customer Data​

Guest vs Registered Customers​

TypeData SourceFeatures
GuestOrder billing addressLimited to order information
RegisteredJoomla user + ordersFull profile, order history, address book

Customer Addresses​

Customers can have multiple addresses:

  • Billing address — Where invoices are sent
  • Shipping address — Where orders are delivered

These may differ for each order. The customer list shows the most recent address.

Tips​

  • Search by email for the most accurate customer matching
  • Filter by country to find regional customer bases for targeted marketing

Troubleshooting​

Customer Appears Multiple Times​

Cause: Different email addresses used for different orders.

Solution:

  1. This is expected behaviour — each unique email creates a separate customer entry.
  2. Customers may check out with different email addresses.
  3. If you need to merge customer records, use a third-party CRM extension.

Customer Not Found in List​

Cause: No orders placed yet, or search filters are too restrictive.

Solution:

  1. Clear all filters using the Reset button.
  2. Remember that the Customers list only shows customers who have placed orders.
  3. For customers who registered but haven't ordered, check Users in Joomla's admin.

Wrong Customer Information Shown​

Cause: Multiple addresses exist for the customer.

Solution:

  1. Open the customer's order history.
  2. The customer list shows the most recently used address.
  3. Check individual orders to see addresses used for each purchase.

Cannot Edit Customer Details​

Cause: Customer data is derived from orders, not a standalone customer record.

Solution:

  1. For registered customers: Edit the Joomla user in Users → Manage.
  2. For guest customers: Information is stored per-order and cannot be changed centrally.
  3. Address changes should be made during checkout or in the customer's account area on the frontend.