Email Templates

Email Templates allow you to customize the subject lines and content of the automated emails sent by J2Commerce, such as order confirmations and status updates.

Prerequisites

J2Commerce 6.x installed.
An active email configuration in Joomla Global Configuration.

Accessing Email Templates

There are two ways you can access the plugin.

Option A: Go to the J2Commerce icon at the top right corner -> Design -> Email Templates

Option B: Go to Components on the left sidebar -> J2Commerce -> Dashboard -> Design -> Email Templates

Email Templates Manager reached through the J2Commerce menu: Components, J2Commerce, Dashboard, Design and Email Templates highlighted

Creating and Managing Templates

You can create new templates or edit existing ones to fit your brand's voice and requirements.

General tab

Edit Email Template, General tab highlighted: Email Type Transactional, Receiver Both, Language All, Order Status Confirmed, Status Published

Email Type: The trigger for this email (e.g., Transactional). Example: Transactional

Subject: The subject line the recipient will see. Example: Your Order #[order_id] has been shipped! or Hello [BILLING_FIRSTNAME] [BILLING_LASTNAME], your order has been placed with [SITENAME]

Receiver Type: Who receives the email. Example: Customer, Admin, or Both

Language: The language of the email content. English (US)

Email Content tab

Edit Email Template, Email Content tab highlighted, with the Body Source dropdown open showing Visual Editor, Joomla Editor and File

In the Content tab, define how the email body is generated:

Body Source: How the email body is created. Options: Visual, Editor, File

Body: The actual content of the email. Options: Visual Builder or HTML/Text editor

Custom CSS: Optional CSS to style the email. Options: CSS rules

Using the Visual Builder

If you select Visual as the Body Source, you can use the Visual Builder to design your email.

Add Elements: Drag components (like text blocks or images) from the side panel onto the canvas.
Customize Styles: Click an element on the canvas and use the style panel to adjust colors, fonts, and spacing.
Rearrange: Drag and drop elements within the canvas to change the email structure.
Preview: Use the preview tools to ensure the email looks professional across different email clients.
Save: Click Save in the toolbar to apply your design.

Publishing

Edit Email Template, General tab highlighted, with the Status dropdown outlined and set to Published

In the General tab, ensure the template is set to Published. If a template is unpublished, J2Commerce will fall back to the default system email.

Filtering Templates

Email Templates list with Filter Options expanded: Status, Language, Order Status, User Group, Email Types and Payment Method filters outlined

Use the filter bar to quickly find templates based on:

Status: Published or Unpublished.
Language: Filter by specific customer languages.
Order Status: Find emails triggered by specific order states (e.g., "Pending").
User Group: Find templates tailored for specific customer groups.

Tip

Tip: You can rearrange the order of the email templates by clicking on the arrows next to the categories. See screenshot above

Tips

Use Placeholders: Use the available tags (e.g., [order_id], [customer_name]) to personalize emails.
Test Frequently: Always send a test email to yourself to ensure the layout looks correct in different email clients (Gmail, Outlook, etc.).
Consistency: Keep your subject lines consistent across different order statuses to help customers organize their inboxes.

Troubleshooting

Emails are not being sent

Cause: The Joomla mail server settings might be incorrect, or the template is set to "Unpublished".

Solution:

Verify that the template is Published.
Go to System -> Global Configuration -> Server and test the Mail settings.
Check if your hosting provider blocks outgoing mail on port 25.

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