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Email Templates

Email Templates allow you to customize the subject lines and content of the automated emails sent by J2Commerce, such as order confirmations and status updates.

Prerequisites​

  • J2Commerce 6.x installed.
  • An active email configuration in Joomla Global Configuration.

Accessing Email Templates​

There are two ways you can access the plugin.

Option A: Go to the J2Commerce icon at the top right corner -> Design -> Email Templates

Option B: Go to Components on the left sidebar -> J2Commerce -> Dashboard -> Design -> Email Templates

Creating and Managing Templates​

You can create new templates or edit existing ones to fit your brand's voice and requirements.

General tab​

Email Type: The trigger for this email (e.g., Transactional). Example: Transactional

Subject: The subject line the recipient will see. Example: Your Order #[order_id] has been shipped! or Hello [BILLING_FIRSTNAME] [BILLING_LASTNAME], your order has been placed with [SITENAME]

Receiver Type: Who receives the email. Example: Customer, Admin, or Both

Language: The language of the email content. English (US)

Email Content tab​

In the Content tab, define how the email body is generated:

Body Source: How the email body is created. Options: Visual, Editor, File

Body: The actual content of the email. Options: Visual Builder or HTML/Text editor

Custom CSS: Optional CSS to style the email. Options: CSS rules

Using the Visual Builder​

If you select Visual as the Body Source, you can use the Visual Builder to design your email.

  1. Add Elements: Drag components (like text blocks or images) from the side panel onto the canvas.
  2. Customize Styles: Click an element on the canvas and use the style panel to adjust colors, fonts, and spacing.
  3. Rearrange: Drag and drop elements within the canvas to change the email structure.
  4. Preview: Use the preview tools to ensure the email looks professional across different email clients.
  5. Save: Click Save in the toolbar to apply your design.

Publishing​

In the General tab, ensure the template is set to Published. If a template is unpublished, J2Commerce will fall back to the default system email.

Filtering Templates​

Use the filter bar to quickly find templates based on:

  • Status: Published or Unpublished.
  • Language: Filter by specific customer languages.
  • Order Status: Find emails triggered by specific order states (e.g., "Pending").
  • User Group: Find templates tailored for specific customer groups.
tip

Tip: You can rearrange the order of the email templates by clicking on the arrows next to the categories. See screenshot above

Tips​

  • Use Placeholders: Use the available tags (e.g., [order_id], [customer_name]) to personalize emails.
  • Test Frequently: Always send a test email to yourself to ensure the layout looks correct in different email clients (Gmail, Outlook, etc.).
  • Consistency: Keep your subject lines consistent across different order statuses to help customers organize their inboxes.

Troubleshooting​

Emails are not being sent​

Cause: The Joomla mail server settings might be incorrect, or the template is set to "Unpublished".

Solution:

  1. Verify that the template is Published.
  2. Go to System -> Global Configuration -> Server and test the Mail settings.
  3. Check if your hosting provider blocks outgoing mail on port 25.