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Orders

The Orders page displays all customer orders with comprehensive filtering and management capabilities. Track orders from placement through delivery, update statuses, and communicate with customers about their purchases.

Requirements​

  • PHP 8.3.0+
  • Joomla 6.x
  • J2Commerce 6.x

Locating Orders​

Orders are managed from the J2Commerce Dashboard.

There are three ways you can access the orders.

Option A: Go to the J2Commerce icon at the top right corner -> Sales -> Orders

Option B: Go to Components on the left sidebar -> J2Commerce -> Dashboard -> Sales -> Orders

Option C: Go to Components on the left sidebar -> J2Commerce -> Orders

Orders List View​

The orders list displays all orders with the following columns:

Order: Unique order identifier (e.g., 1774713249236)

Date: Order creation date and time

Customer: Billing name (first name + last name) and email address

Total: Order total amount in the transaction currency

Payment: Payment method used

Status: Current order status with colour badge

Actions: you can change the status and notify customer of the change without opening the order

Filter Options​

Use the filter bar to narrow down orders:

Search: Search by order ID, customer name, email, or product name

Status: Filter by order status (Confirmed, Pending, Shipped, etc.)

Payment Method: Filter by payment plugin (Cash, PayPal, Stripe, etc.)

User: Filter by registered customer

Coupon Code: Find orders that used a specific coupon

Amount Range: Filter by order total (minimum/maximum)

Order ID Range: Filter by order ID range

Date Range: Filter by order date (From/To)

Order Statuses​

J2Commerce includes default order statuses that represent the order lifecycle:

Confirmed: Order payment confirmed, ready for processing

Processed: Order being prepared for shipment

Failed: Payment failed or order could not be completed

Pending: Order placed, awaiting payment confirmation

New: New order, not yet processed

Cancelled: Order cancelled

Shipped: Order shipped to customer

Delivered: Order delivered to customer

info

NOTE: To create a new Order Status, go to J2Commerce -> Setup -> Order Statuses

Status Workflow​

A typical order follows this progression: The progression is shown inside the order

  1. New → Customer places order
  2. Pending → Awaiting payment (for offline payments)
  3. Confirmed → Payment received
  4. Processed → Order being prepared
  5. Shipped → Order dispatched
  6. Delivered → Customer received order

Orders may also transition to Cancelled at any stage.

Order Detail View​

Click an order ID to view the full order details:

Order Information​

The order detail page shows:

Order Summary: Order ID, invoice number, status, date, totals

Billing Address: Name, company, address, phone, tax number

Shipping Address: Name, company, address, phone

Products: Item name, SKU, quantity, price, tax, total

Order Totals: Subtotal, shipping, taxes, discounts, grand total

Payment: Payment method, transaction ID, status

Customer Note: Note provided by customer at checkout

Order Actions​

From the order detail view:

Update Status: Change order status with optional notification

Print Invoice: Generate a printable invoice

Print Packing Slip: Generate packing slip for fulfilment

Resend Email: Resend order confirmation to customer

Updating Order Status​

  1. Open the order you want to update.
  2. Click Update Status in the toolbar.
  3. Select the new Order Status.
  4. Add a Comment (optional).
  5. Check Notify Customer to send an email notification.
  6. Click Save.
  • You can also change the order status and notify the customer from the main order list

Order History​

Each order maintains a history of status changes and notes. The History tab shows:

  • Date and time of each status change
  • The user who made the change
  • Previous and new status
  • Any comments added

Bulk Actions​

The Bulk Actions button will be hidden until at least one order is chosen. From the orders list, select multiple orders to:

  • Change Status — Update status for selected orders
  • Delete — Remove selected orders (use with caution)

Tips​

  • Use filters to find orders quickly — filter by date range, status, or customer
  • Enable email notifications when updating the status to keep customers informed
  • Check order history before making changes to understand the order's journey
  • Use the search to find orders by product name, SKU, or customer email
  • Export orders using the Reports feature for accounting purposes

Troubleshooting​

Order Shows Wrong Total​

Cause: Tax configuration or rounding issues.

Solution:

  1. Go to J2Commerce → Localisation → Tax Rules.
  2. Verify the tax rules are configured correctly for the customer's location.
  3. Check that tax rates have the correct percentage values.
  4. Review the order items in the order detail view to see per-item totals.

Customer Not Receiving Status Emails​

Cause: Email settings or spam filters.

Solution:

  1. Go to J2Commerce → Setup → Configuration → Email tab.
  2. Verify the sender email address is valid.
  3. Go to Settings → Global Configuration → Server tab → Mail Settings.
  4. Ask the customer to check their spam/junk folder.
  5. Test by resending the confirmation email from the order detail page.

Order Stuck in Pending Status​

Cause: Payment not confirmed for offline payment methods.

Solution:

  1. Open the order and check the payment method.
  2. For offline payments (bank transfer, cash), manually update the status.
  3. Click Edit → Update status to Confirmed → Save.
  4. Notify the customer that their order is being processed.

Cannot Find an Order by Email​

Cause: Order placed as a guest with a different email, or search filter issue.

Solution:

  1. Clear all filters by clicking Reset.
  2. Search using just the email address without additional filters.
  3. Check if the order is filtered by status — select "All" statuses.
  4. Use the User filter to search for registered customers by username.