Troubleshooting Guide

Documentation (15)

• Cart not Working

  This is one of the most commonly reported issues. There might be a number of reasons why this happens, and here are some of the prominent reasons. The…

• How to create a custom thank you message

  You can display a thank you message, instructions or information to your customers after they have completed the purchase. For example, if you are selling…

• How to disable shipping address and payment in checkout

  Many owners of small online stores have asked us how to disable the Shipping address and Shipping & Payment Method sections in the checkout. This guide…

• Joomla Article Error decoding json data

  After updating Joomla version from 3.6.2 to 3.6.3 or 3.6.4, you might be facing below error when editing article/product. Some of them had large entries, so…

• Moving the description

  To move the description below the price section of the product When you try to move the description below the price section, for a simple product, an override…

• Products not visible on storefront

  This is one of the most commonly reported issues. There might be a number of reasons why this happens, and here are some of the prominent reasons. The…

• Troubleshooting Cart related Issues

  Are you trying to hide the buy button for specific products? By applying a small css rule in your template’s css file, you could hide the cart button for…

• Troubleshooting Checkout Issues

  How to enable guest checkout only? Would you like not to allow customers to register and only want to enable guest checkout alone? J2Store allows you to do…

• Troubleshooting Common Issues

  This topic would cover the following topics: Is making changes on product not saves? [HOW TO]Fix enter your valid Address information Error Change default…

• Troubleshooting Email Issues

  Mail delivery is a bit tricky process and it primarily depends on your hosting service. Yes. You read it right. Neither Joomla or J2Store can send an email.…

• Troubleshooting Paypal related Issues

  There could be many reasons why your Paypal Plugin is not working. This guide lists most common reasons and solutions for them. Orders not confirmed. Status…

• Troubleshooting Product Display Module Issues

  Why product description not showing when viewing product using J2Store Product Display Module? Reason: You have not chosen J2Store > Product list view menu in…