---
title: "Email Templates"
description: "Email Templates allow you to customize the subject lines and content of the automated emails sent by J2Commerce, such as order confirmations and status updates."
url: "https://docs.j2commerce.com/v6/design/email-templates"
markdown_url: "https://docs.j2commerce.com/v6/design/email-templates.md"
last_updated: "2026-10-23T02:33:38+00:00"
version: "J2Commerce 6"
breadcrumbs:
  - title: "Home"
    url: "https://docs.j2commerce.com/"
  - title: "J2Commerce 6"
    url: "https://docs.j2commerce.com/v6"
  - title: "Design"
    url: "https://docs.j2commerce.com/v6/design"
  - title: "Email Templates"
    url: "https://docs.j2commerce.com/v6/design/email-templates"
---

# Email Templates

Email Templates allow you to customize the subject lines and content of the automated emails sent by J2Commerce, such as order confirmations and status updates.

## Prerequisites

- J2Commerce 6.x installed.
- An active email configuration in Joomla Global Configuration.

## Accessing Email Templates

There are **two** ways you can access the plugin.

**Option A:** Go to the **J2Commerce** icon at the top right corner **-> Design -> Email Templates**

**Option B:** Go to **Components** on the left sidebar **-> J2Commerce -> Dashboard -> Design -> Email Templates**

![Email Templates Manager reached through the J2Commerce menu: Components, J2Commerce, Dashboard, Design and Email Templates highlighted](https://docs.j2commerce.com/images/docs/shared/email-template.webp)

## Creating and Managing Templates

You can create new templates or edit existing ones to fit your brand's voice and requirements.

### General tab

![Edit Email Template, General tab highlighted: Email Type Transactional, Receiver Both, Language All, Order Status Confirmed, Status Published](https://docs.j2commerce.com/images/docs/shared/email-template-new-general.webp)

**Email Type:** The trigger for this email (e.g., Transactional). **Example:** `Transactional`

**Subject:** The subject line the recipient will see. **Example:** `Your Order #[order_id] has been shipped!` or `Hello [BILLING_FIRSTNAME] [BILLING_LASTNAME], your order has been placed with [SITENAME]`

**Receiver Type:** Who receives the email. **Example:** `Customer`, `Admin`, or `Both`

**Language:** The language of the email content. `English (US)`

### Email Content tab

![Edit Email Template, Email Content tab highlighted, with the Body Source dropdown open showing Visual Editor, Joomla Editor and File](https://docs.j2commerce.com/images/docs/shared/email-template-new-content1.webp)

In the **Content** tab, define how the email body is generated:

**Body Source:** How the email body is created. **Options:** `Visual`, `Editor`, `File`

**Body:** The actual content of the email. **Options:** Visual Builder or HTML/Text editor

**Custom CSS:** Optional CSS to style the email. **Options:** CSS rules

#### Using the Visual Builder

If you select **Visual** as the Body Source, you can use the **Visual Builder** to design your email.

1. **Add Elements:** Drag components (like text blocks or images) from the side panel onto the canvas.
2. **Customize Styles:** Click an element on the canvas and use the style panel to adjust colors, fonts, and spacing.
3. **Rearrange:** Drag and drop elements within the canvas to change the email structure.
4. **Preview:** Use the preview tools to ensure the email looks professional across different email clients.
5. **Save:** Click **Save** in the toolbar to apply your design.

### Publishing

![Edit Email Template, General tab highlighted, with the Status dropdown outlined and set to Published](https://docs.j2commerce.com/images/docs/shared/email-template-publish.webp)

In the **General** tab, ensure the template is set to **Published**. If a template is unpublished, J2Commerce will fall back to the default system email.

## Filtering Templates

![Email Templates list with Filter Options expanded: Status, Language, Order Status, User Group, Email Types and Payment Method filters outlined](https://docs.j2commerce.com/images/docs/shared/email-template-filter.webp)

Use the filter bar to quickly find templates based on:

- **Status:** Published or Unpublished.
- **Language:** Filter by specific customer languages.
- **Order Status:** Find emails triggered by specific order states (e.g., "Pending").
- **User Group:** Find templates tailored for specific customer groups.

> **Tip:** **Tip**: You can rearrange the order of the email templates by clicking on the arrows next to the categories. See screenshot above

## Tips

- **Use Placeholders:** Use the available tags (e.g., `[order_id]`, `[customer_name]`) to personalize emails.
- **Test Frequently:** Always send a test email to yourself to ensure the layout looks correct in different email clients (Gmail, Outlook, etc.).
- **Consistency:** Keep your subject lines consistent across different order statuses to help customers organize their inboxes.

## Troubleshooting

### Emails are not being sent

**Cause:** The Joomla mail server settings might be incorrect, or the template is set to "Unpublished".

**Solution:**

1. Verify that the template is **Published**.
2. Go to **System** -> **Global Configuration** -> **Server** and test the Mail settings.
3. Check if your hosting provider blocks outgoing mail on port 25.