---
title: "Troubleshooting Guide"
description: "Documentation pages in the Troubleshooting Guide section."
url: "https://docs.j2commerce.com/troubleshooting-guide"
markdown_url: "https://docs.j2commerce.com/troubleshooting-guide.md"
last_updated: "2026-10-23T03:36:49+00:00"
version: "J2Store 4"
breadcrumbs:
  - title: "Home"
    url: "https://docs.j2commerce.com/"
  - title: "Troubleshooting Guide"
    url: "https://docs.j2commerce.com/troubleshooting-guide"
---

# Troubleshooting Guide

## Pages

- [Cart not Working](https://docs.j2commerce.com/troubleshooting-guide/cart-not-working.md): Fix a cart that does not work, such as an add-to-cart link that never reaches the cart page, by checking the Cart menu item and more.
- [How to create a custom thank you message](https://docs.j2commerce.com/troubleshooting-guide/howto-create-a-custom-thank-you-message.md): You can display a thank you message, instructions or information to your customers after they have completed the purchase.
- [How to disable shipping address and payment in checkout](https://docs.j2commerce.com/troubleshooting-guide/how-to-disable-shipping-address-step-and-payment-methods-in-checkout.md): Hide the shipping address and the shipping and payment method steps at checkout for stores that do not need them.
- [Joomla Article Error decoding json data](https://docs.j2commerce.com/troubleshooting-guide/joomla-article-error-decoding-json-data.md): After updating Joomla version from 3.6.2 to 3.6.3 or 3.6.4, you might be facing below error when editing article/product.
- [Moving the description](https://docs.j2commerce.com/troubleshooting-guide/moving-the-description.md): Move the product description below the price on a simple product by overriding the view_simple.php layout.
- [Products not visible on storefront](https://docs.j2commerce.com/troubleshooting-guide/product-not-visible-on-store-front.md): Find out why a product does not show on your storefront: whether it is treated as a product, its visibility and more.
- [Troubleshooting Cart related Issues](https://docs.j2commerce.com/troubleshooting-guide/troubleshoot-cart-related-issues.md): By applying a small css rule in your template’s css file, you could hide the cart button for particular product.
- [Troubleshooting Checkout Issues](https://docs.j2commerce.com/troubleshooting-guide/troubleshooting-checkout-issues.md): It seems to be choosing of wrong bootstrap class for cart and checkout pages.
- [Troubleshooting Common Issues](https://docs.j2commerce.com/troubleshooting-guide/troubleshooting-common-issues.md): Fixes for common problems: products that will not save, address errors, default country, option dropdowns and jQuery conflicts.
- [Troubleshooting Email Issues](https://docs.j2commerce.com/troubleshooting-guide/troubleshoot-email-issues.md): Mail delivery is a bit tricky process and it primarily depends on your hosting service. Yes. You read it right. Neither Joomla or J2Store can send an email.
- [Troubleshooting Paypal related Issues](https://docs.j2commerce.com/troubleshooting-guide/troubleshooting-paypal-related-issues.md): There could be many reasons why your Paypal Plugin is not working. This guide lists most common reasons and solutions for them.
- [Troubleshooting Product Display Module Issues](https://docs.j2commerce.com/troubleshooting-guide/troubleshoot-product-display-module-issues.md): Fix a Product Display module that hides the product description by choosing a product list menu item in the module settings.
- [Troubleshooting Shipping Issues](https://docs.j2commerce.com/troubleshooting-guide/troubleshooting-shipping-methods.md): You have installed the shipping plugin but it doesn’t show up during the checkout.
- [Troubleshooting Tax Issues](https://docs.j2commerce.com/troubleshooting-guide/troubleshooting-tax-issues.md): Show prices with or without tax by setting the Prices Entered With Tax and price display options on the Tax tab.
- [Troubleshooting Translate related Issues](https://docs.j2commerce.com/troubleshooting-guide/troubleshoot-translate-related-issues.md): Fix missing translations: install your language pack with the Joomla installer, set the site default language and complete missing strings.